FAQs

FAQs

How long after I order will I receive the dress?

Normal time: within 15-25 days (It usually takes about 25 days delivery from November to the next year may because of the time frame is shopping season.)
Rush order: within 5-7 days, please add $30.00"


Is a petticoat included in my order?

Petticoats are not included in any orders. You will have to order separately.
You can view our range of petticoats here: http://www.everisa.com/Petticoat


Can I buy extra fabric for my dress?

Yes. The fabric can be bought together with the dress. The price is $10 a yard.
Please state your request in the “leave a message” section when you place the order.


Can I remove or extend the train of the dress?

We are sorry but we can not extend the length of the train, however we can remove it.
Please kindly note your needs in the “leave a message” section when you place order.


What is your cancellation policy?

Unpaid order: could be cancelled within 2-3 days.
Paid less than 3 days, 50% cost of dress and shipping cost could be returned,
Paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
Dress has sent, can't return the payment to you.


Can i custom made a dress which is from another website?

Yes, of course, custom made dress and ideas are warmly welcome here! As i am a tailor myself and i believe i can design the most beautiful dress for you.


How can i order the dress if i have some color and special request for the dress?

You can kindly offer me a note when placing the order. You can write down the color, measurements you need and special requirement in the note. And most importantly is that please kindly offer me your phone NO. in the note for shipping!